Build a rapport bridge
There is an adage in sales: “People buy from people that they like, know and trust” Most of us have had this experience: We walk into a store see exactly what we want and get excited because it is on sale, but the shop assistant provides poor service and frustrates us...
The one thing you need to be a better speaker
Last week I delivered Stand Up, Speak Up & Persuade for a new client and I sent out a questionnaire before the workshop asking them what their top three needs were. Any guesses as the number one need? Yep – confidence. You can see in the word cloud I...
Understanding your audience
Good presentations do not happen in isolation – if it’s all about you and your message, you are missing 50% of the equation.Persuasion means to win others over, not defeat them. In order to do this you need to uncover the audience’s wants and needs.Get curiousQuestion...
Turning complaints into compliments
In 2008 a young musician named Dave Carroll was flying with his band from Halifax Nova Scotia to Omaha Nebraska. He wrapped his Taylor guitar carefully and placed it in a hard carry case. He labelled it is fragile and handed over to the airline. At the stopover in...
Build your network now
This week I ran a workshop for graduate students from the University of Adelaide. It was great to spend time with young motivated people. I was surprised that I had to sell them on the importance of networking. In every industry you work with interacting with people....
Sharon Ferrier, through her business ‘Persuasive Presentations’ consults to organisations and individuals who have a need to improve their communication, presentation skills and confidence in public speaking.