Build a rapport bridge

Build a rapport bridge

There is an adage in sales: “People buy from people that they like, know and trust” Most of us have had this experience: We walk into a store see exactly what we want and get excited because it is on sale, but the shop assistant provides poor service and frustrates us...
Turning complaints into compliments

Turning complaints into compliments

In 2008 a young musician named Dave Carroll was flying with his band from Halifax Nova Scotia to Omaha Nebraska. He wrapped his Taylor guitar carefully and placed it in a hard carry case. He labelled it is fragile and handed over to the airline. At the stopover in...
Build your network now

Build your network now

This week I ran a workshop for graduate students from the University of Adelaide. It was great to spend time with young motivated people. I was surprised that I had to sell them on the importance of networking. In every industry you work with interacting with people....